American Standard at AbsoluteHome Ordering Policies

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Sales Tax Our Charge Policy Pricing & Availability Low Price Guarantee Price Matching Policy	Determining a Product's Lead Time Product Price, Description, & Color Accuracy Warranty Information Order Status	Tracking an Order Change or Cancel an Open Order Add an Item to your Open Order Redeeming a Discount/Promotion Return Policy

Sales Tax We do not collect sales tax on items purchased at AbsoluteHome.com, except for deliveries within New Jersey. New Jersey deliveries are charged 7% state sales tax which is calculated during checkout. back to top

Payment Options For your convenience, AbsoluteHome accepts American Express, Visa, Mastercard, and Discover. We also accept personal checks. For orders paid for via check or money order: Your order will not ship until after your payment has been received and processed. This process generally takes between 7-10 business days from the time your payment is received. Returned checks will be subject to the maximum returned check fee allowed by law. back to top

Our Charge Policy Because the majority of our products are special order, your credit card will be charged at the time that you place your order. In order to clarify any confusion, this is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us toll free at 800-413-5896. back to top

Pricing & Availability AbsoluteHome makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 1-2 business days. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Sales Representatives for shipping details when you place your order. back to top

Determining a Product's Lead Time At Absoultehome, we understand that you want the right products, at the right price, at the right time. Therefore, we have included the ability to request the lead time of any product featured on our web site. Simply click the “inquire about product lead time” link on any product page. A window will pop up, with a form to be filled in. Select the color(s) you're interested in; complete the additional information and hit “send”. We will respond to your lead-time request as soon as possible. back to top

Low-Price Guarantee: If you buy merchandise and our prices drop within 30 days from the time of purchase and you point this out to us, we will issue you a store credit for the difference. back to top

Product Price, Description & Color Policy While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen. Thanks! back to top

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Bath | Kitchen | Lighting

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